Questions and answers

To start working with the site and place an order, just go through a quick registration and select the products you need. The process is as simple as possible and takes only a few minutes.

How to register and place an order:
1 Go to the site and click the "Register" button at the top of the page.

2 Fill in the basic data: name, phone number, email and create a password.

3 After confirming the registration, log in to your personal account.

4 Select the products you need through the catalog or search - add them to the cart.

5 Go to the cart, check the order and click "Place order".

6 Specify the delivery data and comment (if necessary), then confirm the order.

After placing the order, a manager will contact you to clarify the details - this is important, because the correct selection of parameters directly affects the reliability and durability of the product.

You can also watch the video instruction below:

If you have any questions at any stage, write to the online chat, or email [email protected] or call +38 (096) 011-01-03.

We will always help you find the best solution for your business.

If you cannot log in to your personal account due to a lost or forgotten password, it can be easily restored in just a few minutes. The process is fully automated and does not require contacting a manager.

How to restore your password:
1 On the login page, click the "Forgot your password?" button.
2 Enter the email you used during registration. An email to restore access will be sent to it.
3 Open the received email and follow the link to restore your password.
4 Create a new password and confirm it - after that you will be able to log in to your personal account immediately.

After completing these steps, access to your account will be fully restored, and all data will be saved.

It is important to use a current email, because it is through it that security confirmation is made.

If the email does not arrive within a few minutes, check your "Spam" folder or contact our support - we will quickly help you restore access.

For clarity, a video instruction is also available

The site provides several convenient search methods so that you can quickly find the product you need, regardless of whether you know the exact name or only the parameters. In most cases, it takes only a few seconds.

The main methods for searching for a product:
1 Quick search (top line)
Enter the product name, article number or standard (for example, DIN/ISO) - the system will immediately suggest options. You can use both exact names and common or “popular” options. This is the fastest way if you know approximately what you are looking for.

2 Advanced search by parameters
Select a standard (DIN, GOST, ISO, etc.), then gradually specify the characteristics: diameter, length, strength class, material, coating. With each selection, the list narrows, and you see only relevant options. This is convenient for precise selection for technical requirements.

3 Product catalog and filters
Go to the catalog, select a category and use the filters on the left. You can sort products by key parameters and quickly find the desired item even without the exact article number.

For clarity, a video instruction is also available, which complements the steps described below.

As a result, you get a flexible search for any task — from a quick query to a detailed selection. If you can’t find the product you need or have doubts about the choice — contact the chat or the manager, and we will help you choose the best option.

The site allows you to quickly find the product you need and immediately get all the key information for making a decision - from price to availability and delivery terms. You can work with the catalog yourself without unnecessary calls and clarifications.

How to work with the site:

1 Use the search - enter the product name, article number or code to quickly find the desired item. This is the fastest way if you already know what you are looking for.

2 Go to the product catalog - select a category and apply filters (size, strength class, coating) to narrow down the selection and find the best option.

3 View the current price in the product card - it may depend on the order quantity. Additional discounts apply to regular customers or larger volumes (for example, -3% or -7%).

4 Check the remaining stock immediately - the system shows availability in real time so that you understand whether the product is available for quick shipment.

5 If the required quantity is not available, you can order a larger quantity, and the manager will clarify the delivery time and offer alternatives.

6 To find out the delivery time, add the product to the cart or contact the manager - he will guide you on the availability and terms specifically for your order.

7 For automation, catalog uploading (YML) is available - this is convenient for integrating products, prices and balances into your website or accounting system.

As a result, the website gives you full control over the choice: you see prices, balances and conditions even before placing an order. If you need help - contact your personal manager or write in the chat, and we will find the most profitable solution for your tasks.

For convenience, a video instruction is also available that complements this process.

Yes, you can find an equivalent fastener yourself using the relevant standards, or contact us for a bespoke selection. Our website already features tools that greatly simplify this process and allow you to quickly find equivalents across different standards.

How to find an equivalent:

1. Go to the ‘Blog’ section → ‘Correlation Table’; this contains equivalents between DIN, ISO, GOST, AN, ART and OM standards, as well as popular ‘common’ names – https://dinmark.com.ua/din-compliance-tables

2. Go to the catalogue or use the search function to find a specific product that meets the required standard.

3. If you have drawings or photos, send them to a manager – we will help you determine the exact parameters and select the appropriate option.

We work with products compliant with DIN, ISO, GOST and other standards, and select solutions for both standard and non-standard tasks.

If you are unsure about your choice, please contact us via chat, at [email protected] or call +38 (096) 011-01-03, and we will quickly help you find the exact equivalent for your requirements.

If you haven’t found the product you’re looking for on the website, that doesn’t mean we can’t supply it. Some items are available to order or can be selected on an individual basis.

What to do in this situation:

1. Contact a manager via:

• phone: +38 (096) 011-01-03
• email: [email protected]
• online chat on the website
• fill in the ‘contact us’ form

2. Describe exactly what you need: standard, dimensions, quantity, or send a photo/drawing.

3. A manager will check availability with suppliers and suggest options.

In most cases, we can find a solution even for non-standard items or offer a similar product from stock.

Please email us at [email protected] or call +38 (096) 011-01-03, and we will quickly help you find the right product

On the site, you can independently influence the final price of the product, depending on the order volume and terms of cooperation. After registration, you will have access to advanced pricing options, which allows you to choose the most profitable option.

How to get the best price:

1 Register or log in to your personal account - only authorized users can see all price options.

2 Go to the product card - after logging in, several price levels will be available to you:

• Retail price - the base price for all users
• Individual price - formed by the manager after agreeing on the terms of cooperation
• Price with a discount of -3% - applied when ordering a larger volume
• Price with a discount of -7% - available for an even larger order

3 Increase the quantity of the product - the system will automatically show a more favorable price depending on the volume.
4 If the product is available, but cannot be added to the cart - click the "Refer to price" button, and the manager will offer delivery options or alternatives with a better price.

As a result, the larger the order volume and the more active the cooperation, the more favorable the conditions you receive. You can choose the optimal option yourself or contact your personal manager - he will help you choose the best price for your request and volume.

On the DINMARK website, you usually see current prices and stock levels in real time, as they are regularly updated according to information from suppliers. However, sometimes the price for individual products may not be displayed temporarily due to technical or commercial reasons.

The main reasons for the lack of a price:

• Price list update - the price from the supplier has changed and is currently being updated in the system. This usually takes a short time.
• No current stock - the product is temporarily out of stock, so the price may not be displayed.
• Incomplete product data - for example, packaging, quantity or technical specifications are still being specified.

What to do in this case:
1 Click the "Order" button in the product card.
2 Leave your contact details or confirm the request.
3 Our manager will contact you to clarify the details, current price and delivery times.
4 If necessary, we will select an analogue or offer an alternative solution from stock.

Thus, even if the price is temporarily not displayed, you can still quickly get all the necessary information and place an order. We promptly clarify all the details with suppliers to offer you a relevant and profitable offer.

If you have additional questions - contact the manager or leave a request through the site, and we will quickly get back with an answer.

How is the price determined: what does the cost depend on, and are there volume discounts?

The price of a product is determined dynamically and depends on several key factors, so you can influence the final cost by choosing the best order terms. The website already features a system that allows you to view different price levels and select the most cost-effective option.

Once you have registered in your personal account, you will see different pricing options and can choose the most cost-effective one yourself, depending on the quantity or delivery time.

What discounts are available:

• An additional  -2% discount when ordering via the website
• A discount of -2% to -7% on large orders

Ultimately, you get the best price for larger volumes or regular orders. If you need to work out the best option for your budget, please contact a manager on +38 (096) 011-01-03 or email [email protected] , and we will find the most cost-effective offer for you.

Yes, we can source goods to order, even if they are not in stock, including non-standard fasteners or fasteners manufactured to your drawings. This is one of the key benefits of working with us.

How to place an order:

1. Send an enquiry via the website or to a sales manager (phone/email/chat).

2. Provide as much detail as possible: standard (DIN, ISO, GOST), drawings or photos.

3. Specify the quantity and your preferred delivery times.

4. You will receive a quotation with the price and delivery times.

Delivery times depend on the type of product:

- from the supplier’s warehouse: approximately 5–10 working days

- custom manufacturing: longer, to be agreed separately

In short, even if the product is not in stock, we will find or manufacture a solution to meet your requirements. For further details, please contact us on: +38 (096) 011-01-03 or [email protected]

The dispatch time depends on stock availability and the type of order, but in most cases we process orders as quickly as possible.

How delivery times are calculated:

• If the item is in stock, dispatch takes 1 working day.
• Once the order has been placed, a manager confirms the details and forwards it to the warehouse.
• The order is packed and handed over to the delivery service. If the item is made to order, delivery takes 5 to 10 working days, depending on the manufacturer.
• You can view the exact delivery times on our website.

We always try to dispatch orders as quickly as possible so that your operations are not disrupted.

If you require urgent dispatch, please inform the manager and we will offer the fastest option. For further details, please contact us on: +38 (096) 011-01-03 or [email protected]

The calculator on the site helps you quickly calculate the cost of an order and its weight before placing an order. This is convenient for planning purchases and understanding the total volume of goods in the basket.

How the calculator works:
1 Find the desired product through the search or catalog and open its page.
2 Scroll down the page - under the product description there is a table with a dimensional grid, price and technical parameters.
3 In the table, find the "Cost Calculator" column and enter the required number of pieces.
4 On the right, the product card displays information about the number of pieces in the package and the weight of one package, which helps to plan the order more accurately.
5 After entering the quantity, the system automatically calculates the total cost and weight of the order in real time.
6 If you add several products to the basket, the calculator sums up the total weight of the entire order, which is convenient for calculating delivery.

Thus, you immediately see the final weight and approximate cost before placing an order, which allows you to make accurate and quick decisions without additional manual calculations.

If you have any questions about the calculations or need help choosing the optimal quantity - contact the manager or online chat, and we will help you calculate everything accurately according to your request.

More details in the video

The DINMARK website offers advanced functionality for registered users, allowing them to independently manage the choice of price and delivery terms. This helps them make decisions faster and select the most advantageous options for their tasks.

How to use the price and delivery selection function:
1 Log in to your personal account or register on the website — the function is available only to authorized users.
2 Find the desired product through the search or catalog and open its page.
3 View the available options on the product page — the system may show different price terms depending on the quantity or delivery terms.
4 Compare the available options — you can see different offers in one window, which allows you to choose the most advantageous price.
5 Choose the optimal delivery option — depending on availability and delivery terms, the system or manager will offer different shipping terms.
6 Add the product to the cart and continue checkout — the final terms (price and delivery term) are specified automatically or by the manager.

This approach allows you to not only see current offers, but also compare them with each other, choosing the best balance between price and speed of receiving the goods. This is especially convenient for B2B orders, where both cost and delivery times are important.

More details in the video

You can check the status of your order at any time in your personal account on the website. All current information is displayed there: the processing stage, shipping and payment status. For clarity, a video instruction is also available, which complements the statuses described below.

How to check the status of an order?

• Log in to your personal account on the website.
• Go to the "My orders" section.
• Select the desired order from the list - you will see its current status and details.

Main order statuses:

• New - the order has just been created and is awaiting processing by the manager.
• Confirmed - the order has been agreed with you, all details have been checked.
• Completed - the goods have been assembled in the warehouse and are ready for shipment.
• Partially shipped - part of the goods has already been shipped, the rest is still being completed.
• Sent - the order has been transferred to the delivery service and is on its way to you.
• Canceled - the order has been canceled.

Payment statuses:

• Awaiting payment - you need to make a payment on account.
• Partially paid - prepayment made.
• Paid - the order is fully paid.

Thus, you always understand at what stage your order is - from creation to delivery. If the status needs clarification or you have additional questions - contact your manager or write in the chat, and we will quickly provide up-to-date information

Watch a short video guide to order statuses:

Yes, all the products we supply have the appropriate quality certificates and meet international standards. This is especially important for B2B customers, for whom technical specifications and fastener reliability are critical.

How to obtain certificates:

1. Select the desired product on the website.

2. When placing an order on the website, specify in the comments which documents you need.

3. Our manager will send the documents in a convenient format (PDF or along with the product). We work with trusted brands such as SPAX, Fischer, Bralo, Domax, Schnorr, Friedberg, Bosch, Starlock, Wkret-Met, Rawlplug, Rivettop, Elematic, Umeta, Peiner, Diager, Fram, and products compliant with DIN, ISO, GOST, and AN standards.

If you need certificates for a tender or technical documentation, please email us at [email protected] or call +38 (096) 011-01-03, and we will prepare everything according to your request.

We operate in the B2B sector and specialise in wholesale sales, so all orders are processed as wholesale orders. However, our packaging structure allows for flexible quantity selection, even for small orders.

How order terms are determined:

• The minimum order value is 1,200 UAH.
• All products are sold in packs, but please note: for some items, a pack may contain just 1 unit, which effectively allows you to order individually.
• The number of items per pack is always stated on the product page, so you can see immediately how your order is being put together. - Individual minimum order amounts may apply for certain brands (e.g. Domax and Bralo) – this is due to suppliers’ terms and conditions, which you can view when placing your order.
• As your order volume increases, you benefit from more favourable terms  discounts ranging from -2% to -7%.

In summary, you can flexibly tailor your order to your needs, but within the wholesale model. If you’re unsure how best to combine items or meet the minimum order value, please contact a manager on +38 (096) 011-01-03 or at [email protected], and we’ll help you optimise your order to suit your budget and requirements.

Yes, we supply custom-made fasteners based on drawings or technical specifications. This is particularly relevant for manufacturing, construction and bespoke projects.

How to order a custom-made product:

1. Send us a drawing, technical specifications or a photo of the product.

2. Specify the parameters: material, dimensions, finish, quantity.

3. Our manager will review your enquiry and forward it to our suppliers.

4. You will receive a quote with pricing and production lead times.

5. Once approved, production will commence.

If you have a complex task, please contact us and we will propose the optimal technical solution for your project. Contact us: +38 (096) 011-01-03 or [email protected]

We monitor the quality and contents of orders, but if there is any discrepancy, it can be quickly resolved via your personal account or with the help of a customer service representative.

It is important to report the issue immediately upon receipt of the goods.

What to do if there is a problem:

• Check your order immediately upon receipt; verify the quantity, items listed, and condition of the goods.
• Log in to your personal account and go to the ‘Returns’ section (located on the left-hand side of the menu).
• Create a return or complaint request, specifying the order number and a description of the problem.
• Once your request has been processed, a manager will contact you and propose a solution.

We aim to resolve such issues as quickly as possible so that you do not lose time at work.

If you need help, please contact a manager by phone on +38 (096) 011-01-03 or email [email protected] , and we will help resolve the situation promptly.